Refund policy
Return & Refund Policy
We offer a 30-day return policy, which means you can request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition and packaging, with tags attached, along with proof of purchase or receipt.
To request a return, contact us at:
mehboobmasala1@gmail.com
Return Address:
Mehboob Masala, Charagh Deen Street, Anaj Bazar, Sukkur, Sindh, 65200, Pakistan.
Once your return request is approved, we will provide instructions for the return process. Please do not send items back without contacting us first, as unauthorized returns will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food products)
- Customized or personalized items
- Personal care products
- Hazardous or flammable materials
- Sale items and gift cards
If you have any questions regarding your item’s eligibility for return, feel free to contact us.
Exchanges
To exchange an item, please first return the original product. Once the return is approved, you may place a new order for the desired item.
European Union Customers
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery, without providing a reason. Items must remain unused and in their original packaging with proof of purchase.
Refunds
After receiving and inspecting your returned item, we will notify you regarding the approval status of your refund.
If approved, the refund will be processed to your original payment method within 10 business days. Please note that banks or payment providers may take additional time to complete the transaction.
If more than 15 business days have passed since your refund approval, please contact us at:
mehboobmasala1@gmail.com